Health And Safety Guide

The following information reflects our commitment to maintaining a safe operating environment and defines our responsibilities, as well as the responsibilities of clients participating in our tours, our Tour Guides, and our suppliers.  In order for our tours to operate safely and with minimal risk for everyone, we require that all parties adhere to their respective responsibilities as described below.

This guide incorporates our operating protocols which are based on the Covid-19 safety advice available from HM Government as of 13th July 2020.  As this advice is fluid, this document may change between the time you book your tour, and when you arrive for your tour.  We recommend that you check this guide again, for any updates on the day of your tour. Covid specific points are highlighted in red.

We have been awarded the “Good To Go” industry mark showing that we have followed government and industry COVID-19 guidelines, have a risk assessment in place and a process to aid cleanliness and aid social distancing.  You can read more about this scheme by clicking here.

Contents
  1. Who We Are
  2. Our Tour Guides
  3. Our Suppliers
  4. Risk Assessment
  5. What we do to create a safe environment:
    • Booking Process;
    • What our Guides do at the start of each tour;
    • What our Guides do during each tour;
  1. Tour Participant Responsibilities

 

  1. Who We Are
  • ‘We’ are Akeman Tours Ltd trading as Savouring Bath and we operate all tours advertised on this website by engaging third party suppliers (e.g. Tour Guides, and culinary businesses or ‘suppliers’) to provide their services;
  • Mike James (Owner and Tour Guide) is responsible for:
    • reviewing and updating this document regularly (annually as a minimum requirement) and recording each review along with details of any changes;
    • risk assessments;
    • accident investigation and recording;
    • consulting Suppliers and any other staff or sub-contractors;
    • consulting and training Tour Guides;
    • maintaining health & safety records/inspections;
  • We provide health & safety training to Tour Guides and contractors;
  • We maintain valid Professional Indemnity, and Public/Product Liability Insurance policies;
  • We periodically monitor our Tour Guides and Suppliers to ensure they comply with our health & safety expectations as described below, and maintain clear records of those checks;
  1. Our Tour Guides:
  • work on a freelance basis, and are contracted per tour/event;
  • must (prior to being offered any work with us):
    • provide evidence of their own, valid Public Liability Insurance policy;
    • demonstrate risk awareness and management, as well as crowd/group management skills;
  • must carry out pro-active risk assessments throughout all tours they lead;
  • are monitored periodically to ensure compliance with all of the above;
  • are trained directly by us to ensure they are aware of specific risks, and associated avoidance measures (see Risk Assessment below) relating to tours they are leading;
  • are provided with regular updates, so they are fully aware of changes as they occur.
  1. Our Suppliers
  • ’Suppliers’ are culinary businesses visited during the course of our tours, where we interact with staff and owners, and sample their produce.
  • When we consider working with a supplier for the purposes of our tours, we vet their service and premises to ensure compliance as follows:
    • All suppliers must comply with UK health & safety legislation at all times;
    • All suppliers must have a Food Standards Agency rating of 4+ (unless listed by the FSA as ‘exempt’);
    • Suppliers must have risk awareness measures in place on their premises, which may be a risk assessment available on request, or visual evidence of risk management protocols (e.g. appropriate signage);
  • If a supplier is found to be in contravention of any of the above points:
    • We will work with them as appropriate to accomplish the necessary measures to comply;
    • If contravention is severe or presents a serious risk, we will avoid tour visits until appropriate measures are in place;
    • If contravention presents limited risk, we will ensure our guides are aware of the issue and how to manage it during our tours, prior to any visits;
    • If the supplier has not adapted after a reasonable amount of time (based on case-by-case considerations), we will cease visiting their premises during our tours until there is evidence of their compliance as appropriate.
  • We are currently only working with suppliers who have visually demonstrable social distancing & hygiene protocols in place on their premises;
  1. Risk Assessment

Click the pdf icon below to view our risk assessment in a separate window. This document incorporates our Covid-19 risk assessment. Should you require a bespoke risk assessment, please contact us with details of your needs.

 

  1. What do we do to create a safe environment?
  • Booking Process:
    • When you book a tour with us, we will ask you to ensure that all participants for whom you are booking, are familiar with our Special Dietary Requirements Policy;
    • We will not sell more spaces on the tour than the maximum amount currently allowing for enforcement of current social distancing guidelines issued by HM Government and the Department of Culture, Media and Sport;
    • Maintain a record of your contact details to use post-tour should the need for Covid-19 contact tracing be requested of us (for further detail see our Privacy Policy);
    • Items we require you bring with you:
      • a face covering(e.g. scarf or face mask) which must be worn when entering supplier premises, where you are taking out items for consumption or where consumption of samples on the premises is not permitted;
    • Items we recommend you bring with you:
      • hand sanitiser (your guide will not provide this);
      • a smartphone and earphones, and download the Zoom app in advance of the tour so the guide can provide commentary without raising their voice if necessary;
      • a picnic rug for any stops we make where samples will be consumed in a park or garden environment, and to avoid sitting on public seating, thereby minimising risk of transmission;
    • At the start of each tour our Tour Guide will:
      • Advise you to be aware of uneven surfaces throughout the tour;
      • Ask you to take responsibility for your Special Dietary Requirements (if you have any) by ensuring you ask about ingredients at each stop as you deem necessary; it is your responsibility to do this (see Special Dietary Requirements Policy for further detail);
      • Ask that within reason, you limit physical interaction with them, any other tour participant or supplier staff (see Covid specific points in our Risk Assessment for further detail), this includes but is not limited to the avoidance of handling items which have been passed between multiple people;
      • Ask you to maintain the required social distance between yourself and anyone not from your household, during the course of the tour;
    • During the tour our Tour Guides will:
      • Advise you of any slip, trip, fall or bump hazards, and uneven surfaces as they become aware of them, and point out narrow pavements, advising you to avoid walking in the street;
      • Exercise group management skills (e.g. asking you to stand in a specific place, or cross the street at a specific location) in order to limit risk;
      • Answer any questions regarding how to stay safe during our tours;
      • Wear a face covering (e.g. scarf or face mask) if requested to do so or if required at any time;
      • Will not raise their voice under any circumstances but use the Zoom meeting platform to provide commentary where appropriate;
      • Stop in locations where social distancing can be maintained within the group and with members of the public, while ensuring access is not blocked;
      • Follow social distancing instructions in place at each of our supplier visits and ask you to do the same;
      • Wash their hands regularly, or use their own hand sanitiser when hand washing facilities are not immediately available;
      • Will only handle samples or utensils if absolutely necessary, washing their hands and/or using hand sanitiser and/or sanitary gloves if handling is unavoidable;
      • Identify washroom facilities to you if/when required;
  1. Tour Participant Responsibilities
  • Review the Special Dietary Requirements Policy and Health & Safety Guide prior to your arrival on tour;
  • Arrive on time so that you do not miss any information which will help you stay safe during our tour (latecomers will be asked to read a short, printed document about health & safety);
  • Be aware of slip, trip, fall & bump hazards, and take extra care by paying attention to traffic when crossing roads;
  • Follow your Tour Guides’ instructions when they advise you of any hazards or potential risk;
  • Maintain social distancing between yourself and anyone not from your household;
  • Do not attend the tour if:
    • You have been advised to self-isolate at this time;
    • You have been in close contact (i.e. less than 2m for more than 15 mins) in the last 14 days with a person who is confirmed or suspected of having Covid-19;
    • You have had symptoms of cough, fever, high temperature, sore throat, runny nose, breathlessness, or flu-like symptoms now or in the past 14 days;
  • Inform the Tour Guide if you or anyone in your party does not feel well during the tour;
  • Avoid physical interaction with the Tour Guide, supplier staff, members of the public, and other tour participants not from your household, to reduce the risk of transmission, including but not limited to the avoidance of handling items which have been passed between multiple people;
  • Bring hand sanitiser, a face covering, a fully charged smartphone with the Zoom app pre-installed, plus earphones/pods.

We welcome all feedback as this helps us adapt and improve.  If you would like to provide feedback on this document or your experience with us, please get in touch with us.