Savouring Bath Booking Terms

Savouring Bath Booking Terms & Conditions

The following terms and conditions apply to all tours and events operated by Akeman Tours Ltd. (a company registered in England and Wales, reg. no. 11796983), trading as ‘Savouring Bath’. This document sets out the terms by which Akeman Tours Ltd. (‘Us’, ‘We’, or ‘Our’) provides a tour or event for the person or parties (‘you’, ‘your’, or ‘the group’) booking the tour.

You acknowledge and agree that by accessing our website, and/or ticking the ‘I accept all terms and conditions’ box, you will be bound by these terms and conditions as written.

Savouring Bath operates food and drink tours and experiences. We work in conjunction with various businesses in Bath and the surrounding area, all of whom require advance booking and payment for their services provided as part of our tours & experiences.  This relationship leads how we operate and defines the terms and conditions of our service provision to you as listed below.

General Booking and Cancellation/Exchange Information:

  1. Bookings for all tours/events must be made through our website.
  2. Payment terms depend on the type of tour or event you are booking. Please see additional information listed by category below.
  3. Once payment has been made, you will receive a confirmation email containing the details of when & where your tour/event will start along with any other joining instructions & relevant advice.
  4. Please note that it is your responsibility to ensure that you have accurately selected your required tour/event at the correct time and date before making a payment. Refunds and exchanges where possible, will only be provided at our discretion and as per our conditions listed below.
  5. Approved refunds will be issued to the payment card or bank account used to pay for your booking and will be issued in GBP only. If vouchers were used to pay for your tour, you will be refunded with new vouchers. We are not liable for any exchange rate fees or bank charges incurred for any transaction.
  6. In the unlikely event that we need to cancel a tour due to unforeseen circumstances, in advance of the advertised start time, we will contact you at the earliest opportunity and your event/tour will be refunded to you in full. Under these circumstances, as an alternative to a refund, we will offer you the option to reschedule your event/tour at no additional charge.
  7. All cancellation or exchange requests must be submitted in writing to hello@savouringbath.com. Please see additional information regarding eligibility for exchanges and cancellations listed by tour category below.

Scheduled Tours and Special Events:

‘Scheduled tours’ are tours or events which are scheduled on a regular basis, are detailed on our website, and are available for purchase by anyone viewing our website.  This includes events and presentations which are delivered online.  ‘Special Events’ are one-off tours and/or activities, which are available to members of the public, or to limited groups of people for individual purchase.  Please note that while our ‘Culinary Comforts’ tour falls into the ‘Scheduled tours’ category, we have developed exceptions to our standard terms for this tour (see below).

Payments, Cancellation, Refund and Exchange Requests

  1. All bookings for scheduled tours and special events must be paid for in advance at the time of booking.
  2. Cancellation or exchange requests made more than 2 weeks prior to the tour or event date are subject to an administrative fee of £2.50 per ticket.
  3. Cancellation or exchange requests made with less than 2 weeks before the confirmed tour or event date are subject to a fee of 100% of the total cost of the booking.
  4. Exchanges are not available for Special Events.

Private Tours and Events (Excluding Foodie Frenzy)

Private tours and events are provided exclusively for a group of participants, at the request of a ‘Group Co-ordinator’.  Once details for these events are agreed, they are not available to purchase in the public domain.

Payments

  1. Any quote of availability and/or price for a private tour is valid for a maximum of 1 week. If validity of our quote is less than 1 week, we will stipulate this in our quote to you.
  2. Full payment for all tours/events must be made a minimum of 1 month in advance of your tour date, unless otherwise stipulated in your quote.
  3. If the date for your private tour is more than 1 month away, we require payment of a deposit reflecting the minimum payment for 3 people (or the full balance if the tour is for only 2 people) at the private tour price currently advertised on our website;
  4. We reserve the right to change the format and/or nature of your tour/event if the total number of participants changes from that agreed in your confirmation email. In this instance, a refund will not be issued.

Cancellations, Refund and Exchange Requests

  1. For cancellation requests made more than 1 month prior to the tour/event we will offer a full refund, less an administrative fee of £100.
  2. Requests to change the date/time of your tour, made more than 1 month prior to the tour/event, are subject to an administrative fee of £50.
  3. Cancellation or exchange requests made with less than 1 month before the tour/event date are subject to a fee of 100% of the total cost of the booking.

Foodie Frenzy

Deposits and Payments

  1. A non-refundable deposit is required a minimum of 2 months prior to the event.  The amount of this deposit will be defined in our quote to you.
  2. Full payment is required by a minimum of 1 month prior to the event.
  3. Due to the nature of the Foodie Frenzy event, we require a minimum of 10 participants per event. The final number of attendees must be confirmed by 1 month prior to the event (or at the time of booking should this be less than 1 month before the event). If, at 1 month prior to the event, there are less than 10 people who have booked, the booking will be transferred to a Private Tour. Such changes are subject to administrative fees.

Cancellations or Exchange Requests

  1. Cancellations or exchange requests made with less than 1 months’ notice before the event are subject to a fee of 100% of the total cost of the booking.

Private tours & events (including Foodie Frenzy)

Refunds & Exchanges

  1. For events paid for entirely by a Group Coordinator, all refund & exchange costs will be born by/provided to the Group Coordinator.
  2. For events paid for by more than one individual, we will work with the Group Coordinator to ensure that refunds (incorporating the deduction of any cancellation costs) are reimbursed equally between the individuals who have made separate payments. If there is a fee due to us for an exchange, we will coordinate this with the Group Coordinator only.

COVID-19 Cancellation/Exchange Flexibility

While HM Government continues to issue social distance guidelines, we are operating our tours with exceptions to our standard terms and conditions as follows:

Bookings for our “Culinary Comforts” Tour:

  1. Cancellation or exchange requests made more than 3 days prior to the tour or event date are subject to an administrative fee of £2.50 per ticket.
  2. Cancellation or exchange requests made with less than 3 days before the confirmed tour or event date are subject to a fee of 100% of the total cost of the booking.

Bookings for Private Tours and events (including “Foodie Frenzy”):

  1. Cancellation or exchange requests made more than 1 week prior to the tour or event date are subject to an administrative fee of £2.50 per ticket.
  2. Cancellation or exchange requests made with less than 1 week before the confirmed tour or event date are subject to a fee of 100% of the total cost of the booking.

Gift Vouchers

Gift vouchers are available for purchase through our website.

  1. Gift vouchers are only redeemable against tickets for scheduled tours advertised on our website, and which have availability at the point of voucher redemption;
  2. Gift vouchers are not available for private tours, special events or other activities.
  3. All vouchers can only be redeemed against an advance booking using the redemption facility on our website, and cannot be exchanged in person;
  4. Vouchers are not exchangeable for a cash alternative;
  5. Vouchers are only valid for redemption up to the date shown on the voucher;
  6. If a voucher is not redeemed before its expiry date, the value is forfeit, will not be refunded, and similar product will not be offered as recompense;

Code of Conduct and Liability

  1. We are not responsible for the loss or damage of any personal items, or personal injury incurred while participating in a tour.
  2. All persons attending our tours/events are required to behave in a respectful manner towards each other and our suppliers.
  3. If anyone joining the tour/event appears to be under the influence of drugs or alcohol, we reserve the right to refuse their participation in the tour/event with no refund.
  4. If your behavior is deemed inappropriate by our staff or suppliers, we reserve the right to terminate your participation in any tour or event, without refund.
  5. We are not responsible for any damage done to our suppliers, their property, or any injury incurred as a result of your behavior on a tour with us. Should you be responsible for loss, damage or injury while attending one of our events, you are liable for any charges due to the supplier directly.

Other:

Weather

  • Our tours take place regardless of weather conditions and if you choose to cancel due to inclement weather, your booking is subject to the cancellation terms above;
  • On the very rare occasions we choose to cancel a tour due to weather conditions, this will only be as a result of:
    • our guide being unable to reach the tour location due to severe weather conditions;
    • our guide being on site at the tour start location and deeming the weather conditions at the advertised start time, to present a genuine threat to the safety of tour participants and/or themselves;
    • our guide deeming the weather conditions at any point after the tour has begun, to present a genuine threat to the safety of tour participants and/or themselves;
  • In these situations, we will contact you as soon as a decision regarding cancellation is made, and we will offer you a refund equivalent to the remaining portion of your tour, or the equivalent in gift vouchers.

Online Events

  • All events & tours which are delivered via an online medium are advertised to take place at the date & time shown on your booking confirmation;
  • It is your responsibility to check your system & hardware requirements and that all are functioning appropriately and are capable of accessing the online meeting platform, so that you can access the tour at the time it is delivered – we will provide the details of how to access the relevant meeting platform in advance by email (no less than 48 hours prior to your booked time);
  • We will not accept responsibility for any losses or provide any refund if you are not able to attend or miss the event/tour/presentation which are due to you not having checked that your system and hardware are suitable to access our meeting platform in advance of the event;
  • Bookings for all events & tours delivered online are subject to the same booking terms for Scheduled tours described above, and all other terms described in this document;

Age Restrictions

  • Babies, toddlers and children under 8 years old are not permitted on our scheduled tours but may be permitted on privately booked tours at our discretion, though only by advance agreement;
  • Participants on any of our tours aged between 8 and 18 must be accompanied by a responsible adult at a ratio of 1 adult to 2 children;
  • Strollers/pushchairs and/or prams are not permitted on our tours without prior arrangement, due to space limitations at many of our suppliers;

Health & Safety, and Special Dietary Requirements

By agreeing to these terms & conditions you also agree to adhere to all relevant responsibilities detailed in our Special Dietary Requirements Policy and in our Health & Safety Guide.

Tours provided in a language other than English

  • If you require a tour to be delivered in a language other than English, we may be able to accommodate this on a private tour only. Please specify this in your booking request so that we can include this in your quote;
  • Private tours delivered in foreign languages incur a supplementary fee of £80 when:
    • our guide delivers a private tour in a foreign language (Spanish, & Italian only are currently available);
    • our guide delivers a private tour in English, but works with an interpreter/translator provided by you;
  • All our scheduled tours are delivered in English and all participants must have a reasonable understanding of English in order to participate;
  • Interpreters/translators are not permitted on scheduled tours at any time;
  • Any participant arriving on the tour who does not have a reasonable command of the English language, may participate only at the guide’s discretion and is responsible for any associated risks in not understanding the guide’s instruction at any time;

Latecomers

  • Arriving late for your tour reduces the value of your experience with us and negatively impacts the experience of other guests;
  • Please aim to arrive at the advertised meeting point for your tour/event 5-10 minutes in advance of the start time shown on your booking confirmation and event reminder;
  • If you arrive later than the advertised start time of your tour, you may miss supplier visits and samples for which we offer no alternative or refund.
  • We take no responsibility for any effects resulting from you or members of your group missing any visit(s) or any information provided at the start of the tour including health & safety information;
  • All tours start on time and our tour guide may not arrive at the meeting point until the start time shown on your booking confirmation and event reminder.

Pets and Assistance Animals

  • We are not able to accommodate pets on our scheduled tours;
  • With prior arrangement we may be able to accommodate pets on private tours.  If you wish to bring your pet on a private tour, please contact us before completing your booking so we can advise as to how we can accommodate you;
  • We are happy to accommodate assistance animals on our tours with advance notice so we can be certain all venues can accommodate your needs;

Alcohol

  • Alcoholic beverages included in any tour will only be offered by our suppliers if you are of legal drinking age (i.e. 18+ years old);
  • Proof of your age may be required if you look under the age of 25;
  • Each tour description on our website clearly states if the itinerary for that tour is likely to include samples containing alcohol;
  • If you are not able to consume alcohol, we offer no alternative, compensation or refund, in cases where this has been included in the tour.

Data Protection & Photography

  • All personal data shall be processed in accordance with our Privacy Policy.
  • Photographs and video footage may be taken during our tours for promotional or editorial purposes.  These images may be used online or in printed matter;
  • We will always ask you before taking any images (photo, or video) in which your image may be included, to give you the chance to avoid being recorded;
  • If you do not want images of you, and/or your clients or group to be used by us, we respect this and will not do so as long as you tell us when we ask you.
  • If you give us consent to use your image we may do so on our website and/or our social media channels, and in printed matter;
  • If you subsequently decide that you no longer wish us to use your image in this or any other way, please let us know immediately by emailing hello@savouringbath.com and we will endeavour to remove your image from our website and/or social media channels as soon as is reasonably possible.  However, as this image will have previously been in the public domain, we take no responsibility for anyone who may have copied it or used it elsewhere without our permission.

Complaints

  • Should you have a complaint about any aspect of the service provided by us or by our suppliers, please speak to the guide on your tour who will do their best to rectify the problem.;
  • If we are not able to resolve your complaint at the time, or if you prefer not to discuss the issue with your guide, please email us at hello@savouringbath.com or call the phone number shown on your booking confirmation, as soon as possible.

Travel Trade & 3rd Party bookings: Please note that if you have booked a tour with us through a 3rd-party, your booking is subject to their terms & conditions.  Please contact your agent directly to confirm details.

Updates: These terms were last updated at 14:30 on Monday 3rd August 2020.  Your booking is subject to the terms which appear on this page (and also on our booking platform) on the date you made/make your booking. All previous versions of these terms are archived and recorded to show the dates between which they are valid. If you would like to see previous versions of these terms please contact us  with the relevant and we will reply to you within 14 days maximum.